Ordering + Shipping

Order Policy for Prism Lighting

Welcome to Prism Lights! We strive to provide excellent service and high-quality products to all our customers. Please review the following order policy to ensure a smooth and satisfying experience:

1. Placing Orders

Orders can be placed through our website, by phone, or in person.
All orders must be confirmed with a signed agreement and/or an online checkout process.
For Install A deposit of 25% is required at the time of booking to secure your order. The remaining balance is due upon completion of installation.

    2. Order Changes
    Changes to an order must be submitted in writing (via email to yourprismlights@gmail.com or our online portal no less than 7 days before the scheduled installation date.
    Additional charges may apply for changes depending on the nature of the request and materials required.

      3. Cancellations and Refunds

      Cancellations made 8 business days or more before the scheduled service will receive a full refund of the deposit.
      Cancellations made within 7 business days of the scheduled service may incur a cancellation fee of 15%
      Refunds are processed within 2 business days.
        4. Payment Terms
        We accept, all credit cards, bank transfers, and paypal.
        Payment is due as outlined in the signed agreement. Late payments may be subject to additional fees.
        Failure to complete payment may result in the suspension or cancellation of services.

          5. Installation and Service

          All installation services will be completed on the date specified in your agreement, weather permitting.
          Customers must ensure that the installation area is clear and accessible prior to the scheduled service.
          Any delays caused by lack of access or other unforeseen issues may result in rescheduling fees.

            6. Warranty and Maintenance

            We offer a warranty of 1 year on all installation, covering defects and workmanship.
            Regular maintenance is the responsibility of the customer unless a maintenance package has been purchased.
            Warranty claims must be submitted in writing and is require proof of purchase. 

              7. Liability

              Prism Lights is not responsible for damage to property caused by pre-existing conditions or issues outside of our control.
              Customers must notify us of any special circumstances or potential hazards prior to installation.

                8. Customer Support

                • For questions, concerns, or support, please contact us at yourprismlights@gmail.com

                • Our customer support hours are 8am-10pm (GMT-6)

                By placing an order with Prism Lights, you agree to the terms and conditions outlined in this Order Policy. 

                Shipping Policy For Prism Lights

                We’re committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy to understand the process and expectations for shipping your items.

                Processing Time

                All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 
                Special requests or custom orders may require additional processing time. These orders typically take longer to process due to the extra care and attention needed to fulfill your unique requirements. You will be notified of the expected processing time when placing your special request.
                You will receive another notification when your order has shipped.

                  Shipping Rates and Estimates

                  Shipping charges for your order will be calculated and displayed at checkout.


                  Estimated Delivery Time by Shipping Method:

                  Standard Shipping: 2-5 business days
                  Free shipping is available for orders over $2000

                    Shipping Locations

                    We currently ship to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec If you’re located outside these areas, please contact us at yourprismlights@gmail.com for further assistance.

                      Order Tracking

                      Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

                        Delivery Issues

                        If your package is delayed or lost, please contact us immediately at yourprismlights@gmail.com We will work with the shipping carrier to resolve the issue.

                          Incorrect Shipping Information

                          Please ensure your shipping address is correct at the time of order placement. We are not responsible for orders shipped to incorrect addresses provided by the customer.
                          If you notice an error in your shipping information, please contact us immediately at yourprismlights@gmail.com

                            Questions or Concerns If you have any questions about our shipping policy, please reach out to us at yourprismlights@gmail.com. We’re here to help!